Policy / Terms

Open Account

Henry Import Export is a wholesale company. All buyers need to provide their valid resale permit. For new buyer, please fax your resale permit to our fax # 1-650-872-2920 when placing the first order. 

We require minimum $100.00 order to open account. There is no minimum on reordering. 

We have no restriction on individual item's order quantity, but we have quantity discount.

Payment terms

We accept credit card payment. We take VISA, MASTER, AMERICAN EXPRESS, or DISCOVER


We also offer payment terms, buyer have to submit their credit reference for approval.

Return Check Service Charges

Any return check will be charged $25.00

Late Payment Charges 

A service charges of 2.5% per month will be charged on overdue accounts with Attorneys Fees incurred in making collections.

To avoid any delay, buyer may settle their bill by credit card on due date.


Merchandise will be shipped by UPS, Fedex Ground or Post Office (at the choice of buyer). Buyer can use their own UPS/Fedex Ground account, or their own appointed trucker.

Damage on delivery

Buyer have to report to UPS/Fedex Ground and our customer service (our toll-free # 1-800-554-3040, or fax to our fax # 1-650-872-2920, or e-mail us) within 3 days after receipt if any merchandise found broken. Broken piece will returned to us via UPS/Fedex Ground. Free replacement or credit will be issued at customer's choice.


All claims must be made within 15 days after receipt of merchandise. If not, claim will not be accepted. Credit will issued only upon receipt of returned merchandise in original packing box unless authorized by us

Please e-mail us your claims, or fax to our fax # 1-650-872-2920, or call our toll-free # 1-800-554-3040.

Re In-stock 

Re in-stock is not available. We have no minimum quantity on individual items. Just order what you need. We currently keep stock in our warehouse. We service on first come first service base.

Back Order

any out of stock merchandise with total value over $25.00 will be automatically shipped within 60 days count from the date of the invoice unless specified by buyer. Back order with value under $25.00 will be cancelled unless specified by buyer.

Special Order/Custom made Order

30% -50% deposit will required on special order or custom made order. Cancellation of special order or custom made order are not allowed once sale contract confirmed and signed